Author: Yosef Lowe

Most orders are simple. A customer picks a product, the warehouse picks it, packs it and hands it to a carrier. If that were every order, fulfillment would be easy.But some orders don’t follow the script. An address looks wrong. One item in a three-item order is out of stock. A customer asks to change a size an hour after buying. A box arrives at the packing bench with a broken seal. These are exceptions, and how a warehouse deals with them says a lot more about its quality than how it handles the easy ones. What counts as an…